From Isolation to Independence: A Volunteer Success Story
A woman living alone was feeling very lonely and didn’t have any family or friends nearby to help her. Her doctor at Queen Elizabeth Hospital thought she needed some company and support to feel better. That’s when the Voluntary Norfolk team at the Norfolk and Waveney Community Support Service stepped in to help.
At first, we tried to call her, but she didn’t answer. So, we sent a volunteer to visit her at home. The volunteer found out that her phone had run out of battery, so she helped her charge it and made sure she was ready for the next call. However, soon after, the woman had to go back to the hospital.
When she came home from the hospital, a volunteer coordinator visited her and found that she was feeling very anxious and upset because of her hospital visits. The woman said she wanted to feel strong and independent again. She especially wanted to get back to using her mobility scooter so she could go out on her own.
Our volunteer coordinator arranged for a volunteer to come round and check up on her. For the next six weeks, the volunteer helped the woman build her confidence, both emotionally and practically. During this time, the woman became brave enough to go to her hospital appointments, even though she had been nervous about it before. She also started using her scooter again, going to the local shop and even to bingo, all by herself.
By the end of the six weeks, the woman was feeling much better. She was more confident, and she could leave her house to do things she enjoyed without needing help. Voluntary Norfolk’s support made a big difference in her life, helping her feel happier, more independent, and connected to her community again.
Thanks to everyone who volunteers in their communities across Norfolk and Waveney. It’s always great to read these success stories.
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